Return Policy

Last Updated:January 31, 2024

 

Any claims for misprinted, damaged, or defective items must be made within 15 days of receiving the product. All claims for packages lost in transit must be submitted within 15 days of the estimated delivery date. Claims that are determined to be our fault will be at our expense.

 

Please submit a problem report if you notice any other problems with products or orders.

To ensure that you are satisfied with the order, we are willing to resolve any issues and send a replacement order. If this is not possible, or if you cannot wait for a new order to arrive, please let us know when you will contact us, and we will issue your refund.

Please contact us as soon as you accept any of the following situations.

 

1. The color does not match the preview

The printing machine we use is of high quality and has the best printing effect as a result of our extensive testing. However, because printing is a chemical process, we cannot guarantee that the final product will be perfectly consistent with the preview.

If there is only a minor color difference that can be divided within an acceptable range, this is not covered by our quality assurance, unless the product is light gray and the one you received is dark gray. Or two completely different colors, such as red and blue.

 

2. Size inconsistency

Our clothing and footwear have a clear size and measurement method; please measure using our standard measurement method. If, after receiving the order, you discover that the product (clothing and footwear) is too large or too small. Please contact us as soon as possible. We will provide you with a satisfactory response. Once the order has entered the production process, you will be required to make a certain payment.

 

3. Faulty or damaged product

If you receive a defective or damaged order, such as a damaged product, an incorrect quantity, or a product of poor quality that is not attributable to you. We will cover the cost of a new order if you wish to submit one.

You must provide us with the following information:

  • A description of the problem and details about how the order was packaged.
  • And photographs of damaged order items and their packaging.

Tips:

  • Footwear products are developed based on an average size (EU 41), so there might be minor printing discrepancies in actual products of different sizes, which fall within the acceptable error range.
  • If the product experiences uncontrollable printing technology issues, such as slight deviations in printing, this situation does not deem the product defective.

    4. Incorrect recipient information

    • The name of the recipient
    • The phone number of the recipient
    • Address of the recipient

    If the carrier determines that the information provided by you insufficient, the shipment will be returned to the Qabyla fulfillment center or the location designated by the carrier. If you want to submit a new order with an updated address, you must pay the cost of the new order.

    Tips: If you receive a call from the carrier or the local post office, please go to the designated location as soon as possible to pick up the order. If there is evidence that the carrier or local post office dialed the recipient’s phone and the recipient did not answer, resulting in the order being returned or lost, you will be responsible for the cost of the new order.

     

    5. The recipient has chosen to refuse delivery

    If you reject the order while it is in transit, the order will be returned to the Qabyla fulfillment center and securely processed. If you want to submit a new order with an updated address, you must pay the cost of the new order.

     

    6. Unclaimed order

    If you are unable to receive the order at the specified address, it can be picked up at their nearest post office or carrier pickup location. Shipments that are unclaimed may be returned to Qabyla. In these cases, please place a new order and contact us so that we can report the problem and arrange a refund of the product price for the new order; however, shipping will be charged.

    We will not resend the order if the customs requires the recipient to cooperate with customs clearance and other related work, and requires customs clearance within a certain period of time, and you do not respond and the order is destroyed by the customs or returned to Qabyla. We will not resend the order.

     

    7. Customer satisfaction

    We accept refunds and remakes if the product has serious quality issues. We do not accept returns if there are no quality issues with the product; all products are personalized products, and each product is customized. You must pay the new order fee if you wish to resubmit a new order.

     

    8. Order lapsed

    The order was lost due to our error. Please contact us as soon as possible and we will reschedule and send a new order. 

    Tips: All refund fees are equal to the original purchase order cost.